Shipping policy

Shipping Policy

Last updated: July 31, 2026

Straightforward shipping, tracked and insured, and free everywhere in the U.S. Here's what to expect after you order.

Free U.S. shipping

Shipping is free on every order within the United States - no minimum, no code needed. The price you see at checkout is the price you pay.

Processing time

Your Honewood ships from our fulfillment partner, within 1 business day of your order. Orders placed on weekends or holidays are processed the next business day. We don't offer same-day dispatch.

Delivery estimate

After it ships, your order arrives within 4-7 days, depending on your location. Most orders land toward the earlier end of that range. These are estimates, not guarantees - carrier delays around peak seasons or weather can add a little time.

Tracking

As soon as your order ships, we'll email you a tracking number so you can follow it to your door. Shipments are tracked and insured in transit. If your tracking hasn't updated for a few days, check your spam folder for our email first, then reach out and we'll look into it.

International orders

Right now we ship within the United States only. We'd like to reach more kitchens and may add other countries later - if you're outside the U.S. and want Honewood, email us and we'll let you know when we can ship to you.

Lost or delayed packages

If your tracking shows no movement for an unusually long time, or says delivered but nothing arrived, contact us at support@honewood.com with your order number. Because every shipment is insured, we'll open a claim with the carrier and get a replacement moving or refund you - you won't be left out of pocket for a package that went missing on the way to you.

Damaged in transit

If your Honewood arrives damaged, email us within 7 days of delivery with a photo of the item and packaging. We'll send a replacement or a full refund and cover the shipping both ways.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away - we can usually fix it before the order ships, but once it's on its way we're limited by where the carrier delivers it.